Privacy Policy — How ku9v Protects Your Data

1. Introduction and Scope

This Privacy Policy applies to all personal data collected, processed, and stored by ku9v in connection with the operation of the online gaming platform accessible at https://ku9v.io (the "Platform"). It applies to all individuals who visit the Platform, register an account, place bets, play casino games, or otherwise interact with any ku9v service, including players based in Bangladesh.

ku9v is committed to handling personal data with care, transparency, and respect. This Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have in relation to your own information. By accessing the Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read alongside the ku9v Terms & Conditions and Responsible Gaming Policy, both of which are available on this website and are incorporated by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data protection matter, this Privacy Policy prevails.

2. Data Controller Information

For the purposes of applicable data protection law, ku9v is the data controller in respect of all personal data collected through the Platform. This means that ku9v determines the purposes and means by which your personal data is processed.

All enquiries, data rights requests, and formal privacy complaints should be directed to the ku9v data protection contact using the details set out in Section 15 of this Policy. ku9v will respond to all data rights requests within 30 days of receipt, and to formal complaints within 10 business days.

3. Personal Data We Collect

The categories of personal data that ku9v collects vary depending on the nature of your interaction with the Platform. The table below sets out the main categories and specific examples of data we may collect:

Data Category	Examples	Purpose
Identity Data	Full name, date of birth, national ID (NID) number, passport number	Account registration and KYC verification
Contact Data	Email address, mobile number, residential address (city, district, division)	Account communication, support, and verification
Financial Data	bKash number, Nagad number, Rocket number, Upay ID, Visa/Mastercard last four digits	Processing deposits and withdrawals in BDT
Account Data	Username, account balance, transaction history, betting history, game activity	Account management, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type and version, operating system, session timestamps	Security, fraud prevention, platform optimisation
Usage Data	Pages visited, games played, features used, session duration, click paths	Product improvement, personalisation, responsible gaming analysis
Communications Data	Live chat transcripts, support email correspondence, complaint records	Customer support quality assurance, dispute handling

ku9v does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any sensitive data is incidentally disclosed by a player during a support interaction, it will be handled with the highest degree of care and deleted as soon as it is no longer required for the purpose of that interaction.

4. How We Collect Your Data

ku9v collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a survey or promotion.
• Automated collection: Technical and usage data collected automatically as you browse and interact with the Platform, including through cookies, server logs, and session tracking tools (see Section 8).
• Third-party sources: Identity and payment verification data received from payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) when you initiate a financial transaction, and identity verification data from document verification service providers used as part of the KYC process.
• Fraud prevention databases: Where permitted by applicable law, ku9v may check player details against industry fraud prevention and anti-money-laundering databases to protect the integrity of the Platform.

5. Legal Basis for Processing

ku9v processes personal data only where a valid legal basis exists. The primary legal bases on which ku9v relies are as follows:

• Contractual necessity: Processing required to perform our contract with you — including account registration, payment processing, and game delivery — is necessary for the performance of the contract between you and ku9v.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money-laundering (AML) checks, know-your-customer (KYC) verification, and record-keeping obligations.
• Legitimate interests: Processing carried out for ku9v's legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and improving the user experience, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where ku9v relies on your consent to process personal data — such as for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. How We Use Your Data

ku9v uses the personal data it collects for the following purposes:

• Creating and managing your ku9v account and verifying your identity in accordance with our KYC obligations.
• Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Delivering casino games, sports betting markets, and all other Platform features to you as a registered player.
• Monitoring account activity to detect and prevent fraud, money laundering, problem gambling behaviours, and other prohibited conduct.
• Providing customer support and resolving disputes, complaints, and account queries.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and policy update notices.
• Sending promotional communications about bonuses, tournaments, and seasonal offers — but only where you have opted in and only to the contact channels you have specified.
• Conducting responsible gaming assessments and, where necessary, applying intervention tools such as deposit limits, cooling-off periods, or self-exclusion.
• Analysing Platform usage to improve game selection, interface design, and the overall player experience.
• Meeting record-keeping, reporting, and audit obligations under applicable law.

7. Data Sharing and Third Parties

ku9v does not sell personal data to third parties. We may share personal data with the following categories of recipients strictly as needed to provide the Platform and comply with legal obligations:

• Payment service providers: bKash, Nagad (DESCO), Rocket (Dutch-Bangla Bank), Upay, Visa, and Mastercard — to process BDT deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC and document verification services engaged to verify the identity and age of players as part of our compliance programme.
• Game content providers: Licensed game studios and platform providers (including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who deliver game content through the Platform. These providers may process limited technical data such as session identifiers for the purpose of game delivery and fairness auditing.
• Technology infrastructure providers: Cloud hosting, data storage, and platform security vendors engaged to maintain the technical infrastructure of the ku9v Platform.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, ku9v will disclose personal data to the relevant authority. ku9v will notify affected players of such disclosures where legally permitted to do so.
• Professional advisers: Legal counsel, auditors, and compliance consultants who require access to data in the course of providing professional services to ku9v, under strict confidentiality obligations.

All third-party data processors engaged by ku9v are required to process personal data only in accordance with ku9v's documented instructions and to implement appropriate security measures. ku9v does not permit third-party processors to use player data for their own independent purposes.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by the ku9v Platform when you visit or log in. They allow the Platform to recognise your device across sessions, maintain session security, and gather usage analytics. In addition to cookies, ku9v may use similar technologies such as web beacons, pixel tags, and local storage objects for analogous purposes.

8.2 Categories of Cookies Used by ku9v

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain session state, process logins, and enable core Platform functionality. Cannot be disabled without breaking the Platform.	Session / up to 24 hours
Functional	Remember language preferences, game lobby layout settings, and responsible gaming tool configurations between sessions.	Up to 12 months
Analytics	Measure page views, session durations, and feature usage in aggregate to help ku9v improve the Platform experience.	Up to 24 months
Security	Detect and prevent fraudulent login attempts, bot activity, and account takeover attempts.	Session / up to 30 days

ku9v does not use third-party advertising or retargeting cookies. You can manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to log in and use the Platform.

9. International Data Transfers

The ku9v Platform is operated with a primary focus on the Bangladesh market, and the majority of player data is processed within data centres serving the Asia-Pacific region. In some circumstances, personal data may be transferred to and processed in jurisdictions outside Bangladesh — for example, where a game content provider or technology vendor operates internationally.

Where such transfers occur, ku9v takes steps to ensure that appropriate safeguards are in place to protect your data, including contractual clauses that require recipients to maintain data protection standards equivalent to those applied by ku9v. If you have questions about international transfers of your personal data, please contact us using the details in Section 15.

10. Data Retention

ku9v retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of the account relationship and for a minimum of five years following account closure, to comply with anti-money-laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five years from the date of verification, in line with applicable compliance obligations.
• Transaction and betting records: Retained for a minimum of five years from the date of each transaction to support dispute resolution, audit, and regulatory reporting.
• Support communications: Retained for a minimum of two years from the date of the last communication, to support ongoing account management and quality assurance.
• Marketing consent records: Retained for the duration of the consent and for one year following withdrawal of consent, to evidence compliance with marketing opt-in obligations.
• Technical and usage logs: Retained for up to 12 months from collection, after which they are anonymised or deleted unless needed for an active investigation.

At the end of the applicable retention period, personal data is securely deleted or rendered permanently anonymous so that it can no longer be linked to an individual player.

11. Your Data Rights

As a player on the ku9v Platform, you hold the following rights in relation to your personal data. Requests to exercise any of these rights should be submitted to [email protected] from the email address registered to your Account, clearly identifying the right you wish to exercise and the data concerned.

ku9v will respond to all data rights requests within 30 calendar days. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.

Please note that certain rights — in particular the right to erasure — may be limited where ku9v is required by law to retain data. For example, we cannot delete transaction records that we are legally obligated to retain for anti-money-laundering purposes. In such cases, we will explain the limitation clearly when responding to your request.

12. Children and Minors

The ku9v Platform is strictly for adults aged 21 and above. ku9v does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately suspend the associated Account, delete the data in question, and, where applicable, notify the relevant responsible gaming authority.

If you are a parent or guardian and believe that a minor has registered an Account or provided personal data to ku9v, please contact us immediately at [email protected]. We will treat such reports as a priority and act without delay.

13. Security Measures

ku9v implements a layered approach to data security designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ku9v Platform.
• Encrypted storage of all personal and financial data at rest, including KYC documents and payment method details.
• Role-based access controls ensuring that staff access to personal data is limited to what is required for their specific function.
• Multi-factor authentication requirements for internal systems that hold player personal data.
• Regular internal security audits and penetration testing conducted by qualified security professionals.
• Incident response procedures that require ku9v to assess, contain, and — where required — notify affected individuals of any personal data breach without undue delay.

While ku9v takes extensive technical and organisational measures to safeguard personal data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their Account and to contact [email protected] immediately if they suspect that their Account credentials have been compromised.

14. Changes to This Policy

ku9v reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via the email address or mobile number on file at least 7 days before the revised Policy takes effect.

The date displayed in the "Effective" field at the top of this page will be updated each time the Policy is revised. Players are encouraged to review this page periodically. Continued use of the Platform after the effective date of a revised Policy constitutes acceptance of the updated terms.

15. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to raise a formal privacy complaint, please contact the ku9v data protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request — [Your Account Username]"
• Subject line for privacy complaints: "Privacy Complaint — [Your Account Username]"
• Response time: Within 30 calendar days of receipt for data rights requests; within 10 business days for privacy complaints
• Support hours: 24/7, Bangladesh Standard Time (UTC+6)

ku9v takes all privacy complaints seriously and will conduct a fair and thorough investigation of every complaint received. If you are not satisfied with our response to your complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction.